Privacy Policy

Eagle Arc (“us”, “we”, or “our”) is an illustration studio which operates ​https://eaglearc.com.au (the “Website”). This Privacy Policy informs you of our policies regarding the collection, use, disclosure and protection of personal information received from your use of the Website and other services (e.g. providing illustration services) provided by us (collectively, together with the Website, our “Service”).

Located in Western Australia, Eagle Arc is committed to protecting the privacy of our Website visitors and Service users.

Your use of the Website is also subject to Eagle Arc’s Terms of Use. Please review the Terms of Use in conjunction with this Privacy Policy. By using the Service (including the Website), you agree to the collection and use of your personal information in accordance with this Privacy Policy which includes our use of cookies. If you have objections to the Privacy Policy and/or the Terms of Use, you should not access or use the Service (including the Website).

The Website is intended for persons who are 18 years or older, or have consent from their parent or guardian to access it. We do not knowingly collect personal information from people under 18 years.

When you visit or use the Service, you may provide us with two types of information: personal information you knowingly choose to provide that is collected on an individual basis and the Website use information collected on an automated, aggregated basis as you and others browse the Website.

For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual. It does not include anonymous data where the identity has been removed. 

We obtain certain Personal Information directly from you when you choose to provide it through our Website’s contact form or in the course of our business relationship – such as when you send us an email or speak with us on the phone. 

Eagle Arc will only collect Personal Information about an individual by lawful and fair means, and not in an unreasonable or intrusive way. We only collect as much Personal Information as we need for specific, identified purposes, and we won’t use it for other purposes without obtaining your prior consent. If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you or the company you represent, we will make this clear at the relevant time.

Depending on your interaction with the Service, the types of Personal Information we collect may include:

    •    your name;

    •    your contact information (e.g. email address, postal address, telephone number etc.); 

    •    information necessary to deliver services, receive payment for services and correspond with you; 

    •    information about how you use our services; and

    •    other Personal Information or content you provide (e.g. details of your role with an organization that you represent or own and your involvement in a brief and/or project) when you communicate with us or otherwise interact with us.

We collect certain information by automated means when you interact with our Website and the content, features and links on pages within the Website. This may include information such as the time and date of your visit, the time spent on certain pages, which device and browser type you used, your general location and other statistics. This information is collected and stored using website “cookies” on your computer and also into Google Analytics. We use Google Analytics, a third party service, to collect, monitor and analyze this type of information from you, and other visitors to the Website, in order to improve the Website and our Service. This analytical data does not identify any individual. Cookies and Google Analytics are discussed more in the ‘Cookies’ section below.

The legal bases for our processing of Personal Information are primarily that the processing is necessary for providing and operating our Service and that the processing is carried out in our legitimate interests, which are further explained below. We may also process Personal Information upon your consent, asking for it as appropriate. 

We may use your Personal Information to:

    •    identify, respond to and communicate with you about your requests, questions and comments;

    •    perform the contract we are about to enter into or have entered into with you and deliver our services;

    •    fulfill contractual obligations with our clients (where you are a party to the agreement or service);

    •    manage and develop our relationship with you and/or the organization that you represent or own;

    •    operate, evaluate and improve our Service and our policies;

    •    protect and enforce our agreements related to our Service and our other legal rights (e.g. establish, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure); 

    •    administrative purposes, create and manage your account, negotiate contracts and copyright etc.;

    •    comply with applicable legal or regulatory obligations; 

    •    respond to and comply with your rights; and 

    •    respond to any other reasonably expected purpose and carry out other legitimate business purposes, as well as other lawful purposes.

We may use information collected through the Website to:

    •    respond to your online enquiries, requests and other communication sent via the contact form;

    •    manage the Website and improve user experience (e.g. the layout and content);

    •    compile aggregated statistics about the Website usage for research and development analysis to improve and manage the Website and Service through marketing and promotions and the development of new content; 

    •    protect and enforce our agreements related to our Service and our other legal rights (e.g. establish, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure); 

    •    comply with applicable legal or regulatory obligations; and

    •    respond to any other reasonably expected purpose, carry out other legitimate business purposes, as well as other lawful purposes.

We do not sell, trade, or otherwise transfer your Personal Information to outside parties. However, in the course of providing our services to you, or acting in accordance with the law, we may disclose your Personal Information to other third party organisations or individuals including:

    •    IT service providers and contractors;

    •    our representatives, legal advisors or other professional advisors;

    •    debt recovery agencies;

    •    credit providers or credit reporting agencies;

    •    your representatives or legal advisors;

    •    law enforcement or government bodies; and

    •    any other person with your consent to the disclosure.

In addition, we may enlist or employ other companies or individuals to provide services for Eagle Arc or on our behalf (e.g. handling customer support enquiries, freelancers, delivery services). These parties will be permitted to obtain only the Personal Information they need to deliver a service or perform specific tasks. Eagle Arc takes reasonable steps to ensure that these parties are bound by confidentiality and privacy obligations in relation to the protection of your Personal Information.

We may disclose your Personal Information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or affiliated parties; (b) protect and defend our rights and property, our Website, the users of our Website, and/or our affiliated parties; (c) act under circumstances to protect the safety of users of our site, us, or third-parties.

This Website may contain links to third-party websites or services that direct you outside of this Website. These links are provided for your convenience and are not an express or implied endorsement of the linked website, its contents or any associated website, product or service. 

Eagle Arc is not responsible for the privacy polices and practices employed by websites linked to or from our Website. Please remember that when you use a link to go from our Website to another website, our Privacy Policy is no longer in effect. We encourage you to read the Privacy Policies and Terms of Use that are applicable to the other websites you visit.

A cookie is a text document file with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser, from a website that you visit, and transferred to your computer or other internet-enabled device (e.g. tablet or mobile phone). Cookie files are read by the website each time you return to the site which allows the website to remember your device and how you interact with the website, which is useful for a number of different purposes. 

Cookies have different purposes and different lifespans.

Session Cookies: They expire when you close your browser, or if you stay inactive for a certain period of time. They are used on e-commerce websites so you can continue browsing without losing what is in your shopping cart.

Permanent Cookies: They persist even when your browser is closed. They have an expiration date though which is required by law. They are used to remember your login information so you don’t have to constantly remember it. 

First-Party Cookies: Cookies attributes usually correspond to the website domain they are on. So first-party cookies are set with the same domain (or its subdomain) as shown in your browser’s address bar.

Third-Party Cookies: They are cookies set with domains different from the one shown on your address bar. They are installed by third-party websites (e.g. an advertiser with featured content on the website you are visiting and social media features). These cookies can gather data about your browsing habits and can track you across multiple websites.

Strictly Necessary Cookies: These cookies are required for the operation of a website and for you to be able to complete services like logging into secure areas. Because these cookies are strictly necessary, you cannot refuse them without impacting how a website may function. 

Secure Cookies: Secure cookies are only transmitted via HTTPS - which you will typically find in the checkout pages of online shopping sites. This ensures that any data in the cookie will be encrypted as it passes between the website and the browser.

Functional Cookies: These cookies are used to recognise you and remember your preferences and/or settings when you return to a site. They record information about choices that you make on a website, such as your user name.

Analytical Cookies: These cookies are used to collect information about how visitors use a website and how they use it. 

Most internet browsers are initially set up to automatically accept cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The “Help” feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. Please note that some features may then be unavailable when browsing our Website.

You can obtain information about cookies, including how to control and delete cookies, by visiting the following websites.

https://aboutcookies.org

https://cookiepedia.co.uk/how-to-manage-cookies

When someone visits our Website we use the third-party service Google Analytics to collect details and analyze your use, and other visitor’s use, of the Website. Cookies, in conjunction with web server log files and other technologies, are used by Google Analytics to calculate the aggregate number of people visiting our Website and which parts of the site are most popular along with other data. 

When you use the internet and visit websites, servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the web-pages you visit etc.. 

Our Website is developed using Adobe’s Portfolio application. When using Google Analytics to track visitors to our Website we select the option to Anonymize IP addresses within Adobe Portfolio. You can read more about anonymize IP addresses at the following link.

We take measures to protect the technical information collected by our use of Google Analytics. The data we collect will only be used on a need to know basis to evaluate the effectiveness of the Website and how we can improve it and our Service. We do not rent, sell, lease, or share our Google Analytics data with third-parties. 

Google Analytics operates independently from us and has its own privacy policy, which we strongly suggest you review. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy available at the following link.

As mentioned above, you may prevent cookies from being stored by selecting the appropriate settings in your browser. You can also download and install the Google Analytics Opt-out Browser Add-on available at the following link. 

Our Website is developed using the Adobe’s Portfolio application and hosted through Adobe Creative Cloud. This third-party application may set necessary cookies on your browser to allow the website application to function and let you use certain features (e.g. contact form), and also set cookies for Typekit fonts. Please refer to Adobe’s Privacy Policy and Typekit Privacy Policy at the following links. 

Eagle Arc takes all reasonable physical, technical, and organisational measures and practices to protect your Personal Information from loss, misuse, modification and unauthorised access or disclosure.

The security of your Personal Information is important to Eagle Arc, however, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Our Website operates with the Secure Sockets Layer (SSL) Protocol which encrypts data during transmission through the public internet. 

We retain the Personal Information supplied by you for as long as necessary to fulfill the purposes for which we have initially collected it, unless otherwise required by applicable law. We also retain and use Personal Information as necessary, for example to comply with our legal obligations, resolve disputes, and enforce our agreements. 

If your Personal Information is no longer needed, we take all reasonable steps to destroy or permanently anonymize it.

We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email (or the most appropriate way) in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system, and any other disclosures that may be required under applicable law.

In certain jurisdictions you have the right to request access and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or object to the processing of your Personal Information, to have the information blocked, anonymized or deleted, as appropriate, or to exercise your right to data portability to transfer your Personal Information to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the aforementioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.

We rely on consent for the processing of your Personal Information, you have the right to withdraw it at any time. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

We take appropriate steps to make sure your Personal Information in our records is accurate. Largely, we rely on you for the accuracy of the Personal Information you provide to us and you can update or correct it when necessary. Should you request to erase any Personal Information we hold about you. This not include any information we are obliged to keep for administrative, applicable legal and/or security purposes, or to exercise our rights.

Should you wish to confirm the accuracy of your Personal Information, request to have it removed or submit a request to exercise your rights under applicable law, you can contact Eagle Arc as mentioned in the ‘Contact Us’ section below. To protect your privacy and security, we may also take reasonable steps to verify your identity before acting on any request. 

We reserve the right, in our sole discretion, to change, modify, replace, add or remove portions of this Privacy Policy and our Terms of Use without prior notice in the future. The most current version of this policy will supersede all previous versions and will apply to the use of the Website from the date of publication on the Website. This Privacy Policy can be printed from this website page. All changes and updates will be found on our Website and we encourage you to periodically review the Privacy Policy to stay informed of our updates. Your continued use of the Website, after we post any modifications to the Privacy Policy on this page, will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Questions regarding this Privacy Policy, including any concerns or requests to exercise your applicable privacy legal rights, should be sent by email to eaglearc@outlook.com or via this Websites contact form.

You can read about your Privacy Rights at https://www.oaic.gov.au/privacy-law/rights-and-responsibilities and the Privacy Act 1988  https://www.oaic.gov.au/privacy-law/privacy-act/

Last updated: 4th December 2018